Refund Policy & 1-Year Limited Warranty

VOOZR Quality & Assurance Guarantee

1. 30-Day Money-Back Guarantee

We accept returns within 30 days of delivery for brand new, unopened products in their original factory-sealed condition. Due to sanitary and safety regulations, any heating chamber, atomizer, or mouthpiece that has been unsealed or used cannot be returned for refund unless defective.

2. 1-Year Factory Warranty

All electronic devices (such as VOOZR P2A, H1, Soluna X1, and Slate Hot Knife) are covered by our 1-Year Limited Factory Warranty against manufacturing and component defects.

3. Warranty Claim Process

To initiate a return or warranty claim, contact our support team at amazon@voozr.com or support@voozr.com with your order ID and a brief description of the issue.